1. Information We Collect
To provide our algorithmic trading signals and monitor service usage, we collect the following categories of data:
- Personal Information: Full name, email address, and hashed credentials when you register for an account.
- Mobile Push Tokens: Exponent/Firebase push tokens used strictly to deliver instant trading alerts and system notifications to your device.
- API Request Logs: Details of calls to our API, including IP address, endpoint requested, HTTP response code, and response latency. This metadata is used solely to enforce rate-limiting, detect service abuse, and improve system load management.
2. How We Use Your Information
Your data is processed only for purposes required to maintain and secure the service, specifically:
- To authenticate your identity and grant access to the dashboard and API console.
- To route push notifications to your registered devices when trading signals are generated.
- To enforce quota limits based on your subscription plan.
- To monitor server health, troubleshoot bugs, and prevent denial-of-service (DoS) attacks or API abuse.
3. Third-Party Data Processing
We do not sell, rent, or trade your personal data. We share only necessary configuration tokens with our direct service providers:
- Google Firebase & Expo: Push tokens are sent to their delivery networks to route notifications to Android and iOS devices. No personal details (names or emails) are shared with these notification networks.
- NOWPayments: Handles our payment gateway. All purchase forms process transactions off-site. We do not store or process card numbers, bank records, or cryptocurrency private keys.
4. Data Retention & Deletion
We retain your information only for as long as your account remains active. You hold the absolute right to delete your personal data and terminate your association with our services.
When you delete your account, all associated data is permanently and irreversibly purged from our production servers, including your profile, API keys, usage logs, and push notification tokens.
5. How to Request Data Deletion
In accordance with data protection regulations and Google Play compliance, we provide three convenient methods to delete your account and clear all stored data:
- In-App Deletion: Open the AlgoMetric Mobile App, navigate to Ajustes (Settings) → Cuenta y Sistema, and tap Eliminar Cuenta (Delete Account). Confirm your decision, and the app will instantly wipe your account on our servers.
- Web Deletion Form: Log into the web console and visit our dedicated Data Deletion Request Page to execute self-service account termination.
- Email Request: Send an email from your registered address to support@algometric.biz with the subject line "Delete Account Request". Our support team will process and confirm your request within 48 hours.